Effective as of December 15, 2025
1.1. These terms and conditions govern the rights and obligations between EkoBIT Praha s.r.o., with its registered office at Peroutkova 531/81, 158 00 Prague 5 - Jinonice, Company ID No. 21380414, as the seller, and buyers when purchasing digital extension modules for EcoPOS and BitcoinPOS point-of-sale systems through the website ekobit.eu.
1.2. Seller contact details: e-mail info@ekobit.eu. The Seller is not a VAT payer.
1.3. The Buyer is a natural person or legal entity who orders a digital module through the Seller's website. A Buyer who is a natural person acting outside the scope of their business activity is considered a consumer and is entitled to consumer protection provisions. If the Buyer provides a Company ID No. in the order, the Buyer is deemed to be acting as a business.
2.1. The module is digital content, namely a software extension intended for EcoPOS or BitcoinPOS point-of-sale systems. It is not supplied on a tangible medium and is provided exclusively electronically through online activation.
2.2. To activate the module, the Buyer must enter the correct license number of the point-of-sale system for which the module is being purchased. After payment, the module is activated for that specific license number. The Buyer is responsible for the accuracy of the entered license number.
2.3. The module may be used only within the scope corresponding to the purchased license. The Buyer is not entitled to reproduce, distribute, rent, sublicense, or otherwise make the module or any part of it available to third parties in violation of applicable law or the Seller's license terms.
2.4. The Seller is not liable for the inability to activate or use the module if such inability results from incorrectly entered information by the Buyer, an incompatible or outdated environment on the Buyer's side, or interference by a third party outside the Seller's control.
3.1. The module is ordered through the Seller's website ekobit.eu. The Buyer fills in the required information in the order form, in particular selects the module and enters the license number. Before submitting the order, the Buyer is allowed to review and correct the entered information.
3.2. By submitting the order, the Buyer makes a binding offer to conclude a contract for the supply of digital content. The contract is concluded at the moment the payment is successfully completed and the Seller confirms receipt of the order and payment by e-mail to the address provided by the Buyer. From that moment, mutual rights and obligations arise between the Seller and the Buyer under these Terms and Conditions. The contract is concluded in the Czech language.
3.3. The Buyer bears the costs of using distance communication means for placing the order according to the conditions of their provider; such costs do not differ from the basic rate.
4.1. The price of the module is stated for each specific product on the Seller's website. Any discounts or promotional offers for modules are always stated on the Seller's website; such discounts cannot be combined unless expressly stated otherwise.
4.2. The Buyer pays for the ordered module online by payment card through a secure payment gateway directly on the Seller's website. Payment is possible only in advance.
4.3. The Buyer's obligation to pay the price of the module is fulfilled at the moment the payment is successfully completed. Failure to pay the price or unsuccessful completion of the payment means that the contract is not concluded and the Seller will not activate the module.
4.4. The Seller provides digital performance. Shipping does not apply to digital performance. After successful completion of the payment, the ordered module is activated or provided according to the conditions stated for the product.
4.5. Payments are processed through the payment gateway of Comgate, a.s. More information: https://www.comgate.cz/cz/platebni-brana.
4.6. Card payment process:
4.7. Contact details of the payment gateway provider for any questions or complaints regarding payments:
Comgate, a.s.
Gocarova trida 1754 / 48b, Hradec Kralove
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
5.1. The product is delivered electronically by activating the module for the license number specified in the order. Activation is performed without undue delay after receipt of payment, usually immediately, and no later than within 2 business days.
5.2. The Buyer will be informed of the activation of the module by e-mail. The Buyer is also required to check folders such as Spam or bulk mail to make sure the e-mail has not been filtered out.
5.3. If the module is not activated within the above period, or if any other delivery issue occurs, the Buyer must contact the Seller without delay by e-mail at info@ekobit.eu so that a remedy can be arranged, for example checking the license number or reactivation.
6.1. Consumer's right of withdrawal: If the Buyer is a consumer and the contract is concluded by means of distance communication, the Buyer has the right under Section 1829 et seq. of Act No. 89/2012 Coll., the Civil Code, to withdraw from the contract without stating a reason within 14 days from the date of conclusion of the contract.
6.2. Exception for digital content: The consumer acknowledges that for the supply of digital content not supplied on a tangible medium, the consumer cannot withdraw from the contract if performance has started with the consumer's prior express consent before the expiry of the withdrawal period and the consumer was informed that the right of withdrawal thereby ceases, in particular under Section 1837(letter l) of the Civil Code. By submitting the order, the Buyer expressly agrees that the module may be activated without undue delay after payment and acknowledges that this causes the loss of the right of withdrawal.
6.3. Withdrawal procedure: If the right of withdrawal has not ceased under Clause 6.2, the consumer may withdraw from the contract by an unequivocal statement sent by e-mail to info@ekobit.eu or by post to the Seller's registered office address. To speed up processing, we recommend stating the order number, purchase date, the e-mail used for purchase, and the license number for which the module was ordered.
6.4. Consequences of withdrawal: In the event of valid withdrawal, the Seller will refund the consumer all received payments within 14 days of delivery of the notice of withdrawal. The refund will be made using the same payment method used for the original payment unless agreed otherwise. If the module has already been activated, the Seller is entitled to deactivate the module as of the effective date of withdrawal.
7.1. The Seller is responsible for ensuring that the delivered digital content conforms to the contract, in particular that the module will be functional after activation and will correspond to the description stated for the product on the website. In the event of a defect, the Buyer has the right to a remedy, in particular removal of the defect, an update, or reactivation of the module.
7.2. The Buyer may file a complaint by e-mail to info@ekobit.eu. In the complaint, describe the defect and provide the order identification, the license number, and contact details.
7.3. The Seller will handle the complaint without undue delay. For a Buyer who is a consumer, the complaint will be settled no later than within 30 days from its submission unless the parties agree on a longer period.
7.4. The Seller is not liable for defects caused by incorrect entry of the license number, unsuitable settings, an incompatible environment, or unauthorised interference with the system on the Buyer's side.
8.1. As the controller of personal data, the Seller processes the Buyer's personal data provided in connection with ordering the module. This includes in particular identification and contact data and data necessary for performance of the contract, such as order details and the license number.
8.2. The purpose of personal data processing is to process the order and perform the contract, provide customer support, maintain accounting records, and fulfil the Seller's legal obligations. The legal basis for processing is performance of the contract under Article 6(1)(b) GDPR and compliance with legal obligations under Article 6(1)(c) GDPR.
8.3. Personal data is processed for the period necessary to fulfil the purpose of the contract and subsequently for the period required by the relevant legal regulations, for example accounting and tax regulations. The Seller adopts technical and organisational measures to ensure the security of personal data.
8.4. As a data subject, the Buyer has the right to access their personal data, the right to rectification or updating, the right to erasure, restriction of processing, data portability, and the right to lodge a complaint with the Czech Office for Personal Data Protection at www.uoou.cz if the Buyer believes that the processing of personal data violates the GDPR.
9.1. Out-of-court consumer dispute resolution: If a dispute arises between the Seller and a Buyer who is a consumer under the purchase contract and the dispute cannot be resolved by mutual agreement, the consumer has the right to out-of-court dispute resolution. The entity competent for such dispute resolution is the Czech Trade Inspection Authority. A proposal for out-of-court dispute resolution may be submitted via www.coi.cz.
9.2. The consumer may also use the online dispute resolution platform established by the European Commission at https://ec.europa.eu/consumers/odr.
9.3. Compliance supervision under Act No. 634/1992 Coll., on Consumer Protection, is in certain areas also performed by the Czech Trade Inspection Authority. Supervision in the area of personal data protection is carried out by the Czech Office for Personal Data Protection at www.uoou.cz.
10.1. These Terms and Conditions are prepared in accordance with the legal order of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and Regulation EU 2016/679 GDPR.
10.2. Legal relations between the Seller and the Buyer not governed by these Terms and Conditions shall be governed by the relevant generally binding legal regulations of the Czech Republic. If any provision of these Terms and Conditions is found invalid or unenforceable, such invalidity shall not affect the validity of the remaining provisions. Instead of the invalid provision, such arrangement shall apply as best reflects the purpose of the original provision.
10.3. The current version of the Terms and Conditions is published on the Seller's website. The Seller reserves the right to amend or supplement the Terms and Conditions to a reasonable extent. The version effective on the date the order is submitted is always binding for the Buyer.
10.4. By submitting the order, the Buyer confirms that they have familiarised themselves with these Terms and Conditions, agree to them, and accept them. Regardless of this express consent, it is deemed that by concluding the contract and receiving the digital content, the Buyer agrees to these Terms and Conditions.
In Prague, on December 15, 2025.